A.You need to mark down the damaged parts in instruction manual and send the photos of the manual plus the photos of all damaged parts. In case of functioning issue in product, Do need to send a small video. Please do explain the damaged or issue Email :sales@paylateralligator.nz
A. We try to maintain the online stock up to date, still if it’s out of stock or your post code comes under undeliverable area. We have to cancel the order and refund via original payment method.